000 00333nam a2200109Ia 4500
008 210616s9999 xx 000 0 und d
100 _aTsiptsis, Konstantinos
245 0 _aData mining techniques in CRM
260 _c2009
650 _aTechnology and Applied Sciences
_bManagement and Auxiliary Service
_vGeneral Management
942 _cBK
999 _c479
_d479