| 000 | 00347nam a2200109Ia 4500 | ||
|---|---|---|---|
| 008 | 210616s9999 xx 000 0 und d | ||
| 100 | _aRao, Ajit | ||
| 245 | 4 | _aThe little book of big customer satisfaction measurement | |
| 260 | _c2012 | ||
| 650 |
_aTechnology and Applied Sciences _bManagement and Auxiliary Service _vGeneral Management |
||
| 942 | _cBK | ||
| 999 |
_c410 _d410 |
||