000 00334nam a2200109Ia 4500
008 210616s9999 xx 000 0 und d
100 _aKincaid, Judith W.
245 0 _aCustomer relationship management
260 _c2003
650 _aTechnology and Applied Sciences
_bManagement and Auxiliary Service
_vGeneral Management
942 _cBK
999 _c2152
_d2152