000 00316nam a2200109Ia 4500
008 210616s9999 xx 000 0 und d
100 _aLucas, Robert W.
245 0 _aCustomer service
260 _c2012
650 _aTechnology and Applied Sciences
_bManagement and Auxiliary Service
_vGeneral Management
942 _cBK
999 _c1368
_d1368