Jill Dyché <br/><br/>
The CRM handbook 

 - Boston, Mass. ; Munich :    Addison-Wesley  2013 
 - , 331 pages. 
<br/><br/><label>ISBN: </label>9788180000000 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Technology and Applied Sciences  Management and Auxiliary Service  --General Management