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1.
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Providing customer oriented services in academic libraries/ Chris Pinder and Maxine Melling
by Pinder, Chris | Melling Maxine. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: London: Library association publishing, c1996Availability: Items available for loan: University of Sargodha-Central Library [Call number: 027.7/ PRO] (2).
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2.
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e-Service : speed, technology, and price built around service / John Tschohl.
by Tschohl, John. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Minneapolis, MN : Best Sellers Pub., c2001Other title: Speed, technology, and price built around service.Availability: Items available for loan: University of Sargodha-Central Library [Call number: 656.66 TSE] (1).
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3.
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The future of competition : co-creating unique value with customers / C.K. Prahalad, Venkat Ramaswamy.
by Prahalad, C. K | Ramaswamy, Venkatram. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston, Mass. : Harvard Business School Pub., c2004Online access: Table of contents Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.4 PRE] (1).
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4.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : Irwin/McGraw-Hill, c2000Online access: Contributor biographical information | Publisher description | Table of contents Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.8] (6).
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5.
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River, N.J. : Prentice Hall, c2004Online access: Table of contents Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658 CHS] (1).
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6.
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Key account management : tools and techniques for achieving profitable key supplier status / Peter Cheverton.
by Cheverton, Peter. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London ; Philadelphia : Kogan Page, 2004Online access: Table of contents | Contributor biographical information | Publisher description Availability: Items available for loan: University of Sargodha-Central Library [Call number: 657.58 CHK] (1).
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7.
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Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors.
by Swartz, Teresa A | Iacobucci, Dawn. Material type: Book; Format:
print
Publisher: Thousand Oaks : Sage Publications, c2000Other title: Handbook of services marketing and management.Online access: Publisher description | Table of contents only | Contributor biographical information Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658 HAN] (1).
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8.
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Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman.
by Metters, Richard, 1960- | King-Metters, Kathryn, 1949- | Pullman, Madeleine, 1957-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Mason, OH : South-Western, c2003Other title: Service operations management.Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.812 MES] (1).
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9.
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Customer service : building successful skills for the twenty-first century / Robert W. Lucas.
by Lucas, Robert W. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : McGraw-Hill, c2005Online access: Publisher description | Contributor biographical information | Table of contents Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.812 LUC] (1).
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10.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : McGraw-Hill/Irwin, c2003Online access: Publisher description | Table of contents Availability: No items available
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11.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : McGraw-Hill/Irwin, c2003Online access: Publisher description | Table of contents Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.8 ZES] (1).
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12.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : Irwin/McGraw-Hill, c2000Online access: Contributor biographical information | Publisher description | Table of contents Availability: Items available for loan: University of Sargodha-Central Library [Call number: 659.3 ZES] (1).
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13.
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The customer service workbook / Neville Lake & Kristin Hickey.
by Lake, Neville | Hickey, Kristin | Institute of Directors. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Kogan Page, 2002Online access: Publisher description | Contributor biographical information Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.812 LAC] (1).
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14.
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Measuring customer service effectiveness / Sarah Cook.
by Cook, Sarah, 1955-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Aldershot, Hants, England ; Burlington, VT : Gower, c2004Online access: Table of contents Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.8 COM] (1).
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15.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : Irwin/McGraw-Hill, c2000Online access: Contributor biographical information | Publisher description | Table of contents Availability: Items available for loan: University of Sargodha-Central Library [Call number: 659.362 ZES] (1).
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16.
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Customer-driven services management / S. Balachandran.
by Balachandran, S, 1932-. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi : Thousand Oaks, Calif. : Response Books ; Sage Publications, 2004Online access: Publisher description | Table of contents only Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.8 BAC] (1).
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17.
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
by Laughlin, Sara | Wilson, Ray W. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Chicago : American Library Association, 2009Online access: Table of contents only Availability: Items available for loan: University of Sargodha-Central Library [Call number: 025.1 WIQ] (1).
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18.
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Key account management : tools and techniques for achieving profitable key supplier status / Peter Cheverton.
by Cheverton, Peter. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London ; Philadelphia : Kogan Page, 2004Availability: Items available for reference: University of Sargodha-Central Library [Call number: CD469] (1).
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19.
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Customer service in libraries : best practices / edited by Charles Harmon, Michael Messina.
by Harmon, Charles, 1960- [ed.] | Messina, Michael [ed.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Availability: Items available for loan: University of Sargodha-Central Library [Call number: 025.50973 CUS] (2).
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20.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D. Edition: 6th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill Irwin, c2013Online access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.8 ZES] (1).
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