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1.
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 2nd ed.Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River, N.J. : Prentice Hall, c2004Online access: Table of contents Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658 CHS] (1).
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2.
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Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors.
by Swartz, Teresa A | Iacobucci, Dawn. Material type: Book; Format:
print
Publisher: Thousand Oaks : Sage Publications, c2000Other title: Handbook of services marketing and management.Online access: Publisher description | Table of contents only | Contributor biographical information Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658 HAN] (1).
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3.
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Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman.
by Metters, Richard, 1960- | King-Metters, Kathryn, 1949- | Pullman, Madeleine, 1957-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Mason, OH : South-Western, c2003Other title: Service operations management.Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.812 MES] (1).
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4.
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Measuring customer service effectiveness / Sarah Cook.
by Cook, Sarah, 1955-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Aldershot, Hants, England ; Burlington, VT : Gower, c2004Online access: Table of contents Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.8 COM] (1).
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5.
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Customer-driven services management / S. Balachandran.
by Balachandran, S, 1932-. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi : Thousand Oaks, Calif. : Response Books ; Sage Publications, 2004Online access: Publisher description | Table of contents only Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.8 BAC] (1).
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6.
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
by Laughlin, Sara | Wilson, Ray W. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Chicago : American Library Association, 2009Online access: Table of contents only Availability: Items available for loan: University of Sargodha-Central Library [Call number: 025.1 WIQ] (1).
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