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21.
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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 5th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill/Irwin, 2006Online access: Table of contents only Availability: No items available

22.
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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 5th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill/Irwin, 2006Online access: Table of contents only Availability: Items available for reference: University of Sargodha-Central Library [Call number: CD464] (1).

23.
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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 3rd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2001Availability: Items available for reference: University of Sargodha-Central Library [Call number: CD705] (1).

24.
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Robotics and industrial automation: for engineering students /

by Rajput, R.K.

Edition: 2nd ed. rev. ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi: S Chand, 2014Availability: Items available for loan: University of Sargodha-Central Library [Call number: 629.8 RAR] (1).

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25.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 6th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Irwin, c2013Online access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.8 ZES] (1).

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