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1.
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Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
by Hernon, Peter | Whitman, John R. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Nwe Delhi : Indiana pubishing, 2009Availability: Items available for loan: University of Sargodha-Central Library [Call number: 025.52/HED] (1).
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2.
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Customer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't / Mary Naylor and Susan Greco.
by Naylor, Mary | Greco, Susan. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Chicago : McGraw-Hill, c2002Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.812 NAC] (1).
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3.
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Customer satisfaction : practical tools for building important relationships / Dru Scott.
by Scott, Dru. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Menlo Park, Calif. : Crisp Publications, c2000Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.8 SCC] (1).
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4.
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Customer centered growth : five proven strategies for building competitive advantage / Richard Whiteley and Diane Hessan.
by Whiteley, Richard C | Hessan, Diane. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Reading, Mass. : Addison-Wesley Pub., c1996Online access: Table of Contents | Publisher description Availability: Items available for loan: University of Sargodha-Central Library [Call number: 659.3 WHC] (1).
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5.
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Customer behavior : consumer behavior & beyond / Jagdish N. Sheth, Banwari Mittal, Bruce Newman.
by Sheth, Jagdish N | Mittal, Banwari | Newman, Bruce I. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Fort Worth, TX : Dryden Press, 1999Availability: Items available for loan: University of Sargodha-Central Library [Call number: 659.362 SHC] (1).
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6.
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Customer behavior : consumer behavior & beyond / Jagdish N. Sheth, Banwari Mittal, Bruce Newman.
by Sheth, Jagdish N | Mittal, Banwari | Newman, Bruce I. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Fort Worth, TX : Dryden Press, 1999Availability: Items available for loan: University of Sargodha-Central Library [Call number: 659.362 SHC] (1).
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7.
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
by Laughlin, Sara | Wilson, Ray W. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Chicago : American Library Association, 2009Online access: Table of contents only Availability: Items available for loan: University of Sargodha-Central Library [Call number: 025.1 WIQ] (1).
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8.
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Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson.
by Colquitt, Jason | LePine, Jeffery A | Wesson, Michael J. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill/Irwin, c2013Availability: Items available for loan: University of Sargodha-Central Library [Call number: 658.3 COO] (3).
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