Quality standards for highly effective government /
by Mallory, Richard
Edition statement:Second Edition. Physical details: pages cm ISBN:9781138482395 (Hardback : acidfree paper).| Item type | Current location | Call number | Status | Date due | Barcode |
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Books
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University of Sargodha-Central Library | 352.357 MAQ (Browse shelf) | Available | 102684 |
Includes bibliographical references and index.
Introduction: Transforming government -- 1) The problem and why auditable standards are a solution -- 2) Quality as a backbone -- 3) The process management standard and the unifying theory of work -- 4) Using the process management standard -- 5) Structured system management -- 6) Using the structured systems management standard -- 7) Aligned leadership objectives -- 8) Auditable standards as a catalyst for the future -- 9) Four necessary strategies -- 10) Necessary culture and values.
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