Wazir Agha Library, UOS

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Delivering satisfaction and service quality :

by Hernon, Peter.
Additional authors: Whitman, John R.
Published by : Indiana pubishing, (Nwe Delhi :) Physical details: xiv, 181 p. : ill. ; 28 cm. ISBN:9788184082425X (pbk. : alk. paper).
Subject(s): Reference services (Libraries) -- United States -- Management. | Consumer satisfaction -- United States.
Year: 2009
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Item type Current location Call number Status Date due Barcode
Books Books University of Sargodha-Central Library
025.52/HED (Browse shelf) Available 77225

Includes bibliographical references (p. 171-175) and index.

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