Includes bibliographical references and index.

Becoming a multicultural services library : a guided journey to serving diverse populations / Donna Walker and Padma Polepeddi -- No surprise, community engagement works / Theresa Beaulieu -- International Advisory Committee at the Charlotte Mecklenburg Library / Meryle A. Leonard -- The gathering place : a multicultural experience at the Joseph F. Smith Library / Zoia Adam-Falevai and Becky DeMartini -- Partnerships linking cultures : multicultural librarianship in British Columbia's public libraries / Allan Cho and Con Ada -- The bridge : librarians collaborate with the Office of Multicultural Affairs, a division of Student Affairs / Fantasia Thorne and Kimberly Williams -- Connecting native American students to Cline Library / Amy Hughes and Carissa Tsosie -- Delivering library instruction in a native language / LaVentra E. Danquah and Wendy G. Wu -- The role of teacher-librarians in encouraging library use by multicultural patrons / Danielle M. Colbert-Lewis and Sean C.D. Colbert-Lewis, Sr -- Expanding services to international students and scholars at midsized and small universities and colleges / Amauri Serrano and Beth Cramer -- Reaching out to international students at the University of Lethbridge Library / Nicole Eva -- The solo career college librarian : reaching out to non-traditional students / Alice Graves -- Serving diverse populations : outreach to Chinese and African American users / Kelly Rhodes McBride and Xiaorong Shao -- The community speaks for itself : indigenous speakers in the Labriola National American Indian Data Center / Joyce Martin -- Connecting with multicultural teens (and their families by extension) / Ashley Ansah -- Soy culto! : connecting with the Hispanic population / Joyce Nutta and Julie Ventura -- Fotonovelas and historietas : adult comic books from Mexico in American libraries / Cynthia Houston -- Reaching out through graphic novels / Mike Buono -- The multilingual glossary project and my language : two online programs to assist libraries to deliver services to multicultural patrons / Oriana Acevedo and Nicky Lo Bianco -- Developing a job help and computer skills program for recent immigrants / Nyssa Densley and Heather Ross -- Opening the world : creating a multilingual video to introduce library services to refugees and immigrants / Judy Anghelescu -- Virtual services to Latinos and Spanish speakers / Audrey Barbakoff and Kristina Gomez -- Web-based language technologies / Frans Albarillo -- "If you build it, [they] will come" : actively inviting multicultural users to academic libraries by offering family literacy workshops / Ladislava Khailova -- Community family literacy programs at the Azusa City Library / Maria A. Pacino -- An oral history guide / Mark Donnelly -- Librarians' role as educators in promoting library resources for multicultural patrons while advancing a national health initiative / LaVentra E. Danquah and Wendy G. Wu -- Programs, signage, and the kitchen sink : attracting multicultural patrons to school libraries / Kris Baughman and Rebecca Marcum Parker -- Raising awareness in academic libraries with multicultural exhibits, installations and decorations / Fantasia Thorne and Kimberly Williams -- Bridging the gap : exploring the racial divide in Louisiana / Derek Mosley and April Grey -- Cafe a las siete/Coffee at seven : cross-cultural programming at a public library / Diana J. Lennon -- So you think you can write? : programming that encourages creativity / April Grey and Derek Mosley -- English conversation clubs at the Charlotte Mecklenburg Library / Staci Falkowitz -- Active listening without visual cues : phone reference tips for ESL learners / Erika Bennet and Erin Brothen -- The culturally relevant reference interview : how to enhance reference transactions in an era of diversity / Erika Bennet and Erin Brothen -- Risk looking stupid? / Mike Buono -- Genealogy reference for diverse customers / J. Wendel Cox and James K. Jeffrey.