Customer service in libraries :
Physical details: x, 108 pages : illustrations ; 23 cm ISBN:9780810887480 (pbk.).| Item type | Current location | Call number | Status | Date due | Barcode |
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Books
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University of Sargodha-Central Library | 025.50973 CUS (Browse shelf) | Available | 88727 | |
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Books
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University of Sargodha-Central Library | 025.50973 CUS (Browse shelf) | Available | 88726 |
Includes bibliographical references and index.
Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson.
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