Communication skills for the health care professional :
by Van Servellen, Gwen Marram.
Edition statement:2nd ed. Published by : Jones and Bartlett Publishers, (Sudbury, Mass. :) Physical details: xxxiv, 485 p. : ill. ; 26 cm. ISBN:9780763755577 (pbk.); 0763755575 (pbk.).| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Sargodha Medical College of Sargodha University | 610.69 SEC (Browse shelf) | Available | 81209 |
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| 610.3 MOS Mosby's dictionary of medicine, nursing & health professions. | 610.3 TAB Taber's cyclopedic Medical Dictionary / | 610.572 TAK Taking sides : | 610.69 SEC Communication skills for the health care professional : | 610.695 PHY Physicians & Surgeons Directory | 610.7 MUS Statictical Methods for Health Care Research / | 610.71 HAE Essential skills for a medical teacher : |
Includes bibliographical references (p. 439-462) and index.
Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications.
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