Service management :
by Fitzsimmons, James A.
Additional authors:
Fitzsimmons, Mona J.
Edition statement:5th ed.
Published by :
McGraw-Hill/Irwin,
(Boston :)
Physical details: xiv, 605 p. : ill. ; 27 cm. +
ISBN:007124440-D (CD-ROM).
Year: 2006
Online resources:
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Includes bibliographical references and indexes.
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