Wazir Agha Library, UOS

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Wazir Agha library

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The quality library :

by Laughlin, Sara,
Additional authors: Wilson, Ray W.
Published by : American Library Association, (Chicago :) Physical details: xiii, 144 p. : ill. ; 28 cm. ISBN:9780838909522 (alk. paper); 0838909523 (alk. paper).
Subject(s): Library administration -- United States. | Total quality management -- United States. | Library planning -- United States. | Customer services -- United States. | Library Administration -- methods. | Total Quality Management. | Library Services -- organization & administration. | Program Evaluation. | Consumer Satisfaction.
Year: 2009
Online resources:
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Item type Current location Call number Status Date due Barcode
Books Books University of Sargodha-Central Library
025.1 WIQ (Browse shelf) Available 83177

include index

Includes bibliographical references (p. 137-139) and index.

The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.

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