Observing the user experience :
by Kuniavsky, Mike.
Series: Morgan Kaufmann series in interactive technologies Published by : Morgan Kaufmann Publishers, (San Francisco, CA :) Physical details: xvi, 560 p. : ill. ; 24 cm. ISBN:1558609237 (pbk.). Year: 2003Online resources:
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Includes bibliographical references (p. 542-544) and index.
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