Measuring customer service effectiveness /
by Cook, Sarah,
Published by : Gower, (Aldershot, Hants, England ; | Burlington, VT :) Physical details: viii, 160 p. : ill. ; 25 cm. ISBN:0566085380 (alk. paper).
Subject(s):
Customer services
--
Quality control.
|
Customer services
--
Evaluation.
|
Customer services
--
Management.
Year: 2004
Online resources:
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Books
|
University of Sargodha-Central Library | 658.8 COM (Browse shelf) | Available | 63090 |
Includes bibliographical references (p. [153]-155) and index.
The business case for measurement -- Preparating to measure customer service -- Qualitative customer service measurement methods -- Quantitative research methods -- Measuring internal service quality -- Benchmarking -- Analysing and communicating the results -- Acting on results.
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