Customer service :
by Lucas, Robert W.
Edition statement:3rd ed. Published by : McGraw-Hill, (Boston :) Physical details: xvi, 416 p. : ill. (some col.), col. maps ; 26 cm. ISBN:0072938056 (pbk. : alk. paper).
Subject(s):
Customer services.
Year: 2005
Online resources:
Item type | Current location | Call number | Status | Date due | Barcode |
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Books | University of Sargodha-Central Library | 658.812 LUC (Browse shelf) | Available | 60314 |
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658.812 HAM Management of sales & customer relations / | 658.812 LAB Building Customer Loyalty / | 658.812 LAC The customer service workbook / | 658.812 LUC Customer service : | 658.812 MES Successful service operations management / | 658.812 MIS The world's best-known marketing secret : | 658.812 MUC Customer relationship management / |
Includes bibliographical references (p. 406-408) and index.
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