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Service management :

by Fitzsimmons, James A.

Additional authors: Fitzsimmons, Mona J.

Edition statement:4th ed. Published by : McGraw-Hill/Irwin, (Boston, Mass. :) Physical details: xx, 587 p. : ill., maps ; 27 cm. + ISBN:0072823739 (alk. paper) text, part of 0072868201; 0071214577 (international : alk. paper).

Subject(s): Service industries -- Management.

Year: 2004

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Item type	Current location	Call number	Status	Date due	Barcode
Books	University of Sargodha-Central Library	658.5 FIS (Browse shelf)	Available		56597

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Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.

The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.

Includes bibliographical references and indexes.

System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.

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Service management :

by Fitzsimmons, James A.

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