Electronic customer relationship management / (Record no. 56867)
| 000 -LEADER | |
|---|---|
| fixed length control field | 03092cam a2200481 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 18556561 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20160415102258.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150407s2006 nyua b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2015302358 |
| 016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER | |
| Record control number | 013593471 |
| Source | Uk |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0765613271 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780765613271 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocm64181023 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | ANG |
| Language of cataloging | eng |
| Transcribing agency | ANG |
| Description conventions | rda |
| Modifying agency | ANG |
| -- | BAKER |
| -- | IXA |
| -- | HNK |
| -- | YDXCP |
| -- | OCLCQ |
| -- | CS1 |
| -- | LVB |
| -- | MTG |
| -- | DEBBG |
| -- | OCL |
| -- | BDX |
| -- | OCLCF |
| -- | OCLCO |
| -- | UKMGB |
| -- | OCLCQ |
| -- | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | lccopycat |
| 084 ## - OTHER CLASSIFICATION NUMBER | |
| Classification number | QP 300 |
| Source of number | rvk |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .E55 2006 |
| 245 00 - TITLE STATEMENT | |
| Title | Electronic customer relationship management / |
| Statement of responsibility, etc | Jerry Fjermestad, Nicholas C. Romano, editors. |
| 264 #1 - | |
| -- | Armonk, N.Y. ; |
| -- | London : |
| -- | M.E. Sharpe, |
| -- | [2006]. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 210 pages : |
| Other physical details | illustrations ; |
| Dimensions | 26 cm. |
| 336 ## - | |
| -- | text |
| -- | txt |
| -- | rdacontent |
| 337 ## - | |
| -- | unmediated |
| -- | n |
| -- | rdamedia |
| 338 ## - | |
| -- | volume |
| -- | nc |
| -- | rdacarrier |
| 490 1# - SERIES STATEMENT | |
| Series statement | Advances in management information systems ; |
| Volume number/sequential designation | v. 3 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 505 00 - FORMATTED CONTENTS NOTE | |
| Title | Electronic customer relationship management : an introduction / |
| Statement of responsibility | Nicholas C. Romano, Jr. and Jerry Fjermestad -- |
| Title | Success factors in online supply chain management and e-customer relationship management / |
| Statement of responsibility | Michael R. Bartolacci and Mary Meixell -- |
| Title | Using electronic customer relationship management to maximize/minimize customer satisfaction/dissatisfaction / |
| Statement of responsibility | Yoon Cho and Jerry Fjermestad -- |
| Title | Customer relationship management success and organizational change : a case study / |
| Statement of responsibility | Carl-Erik Wikstrom -- |
| Title | Success factors in CRM Implementation : results from a consortial benchmarking study / |
| Statement of responsibility | Rainer Alt and Thomas Puschmann -- |
| Title | Collaborative customer relationship management in financial services alliances / |
| Statement of responsibility | Malte Geib, Lutz M. Kolbe, and Walter Brenner -- |
| Title | Improving customer Interaction with customer knowledge management / |
| Statement of responsibility | Adrian Bueren [and others] -- |
| Title | An examination of the effects of Information and communication technology on customer relationship management and customer lock-In / |
| Statement of responsibility | Ja-Shen Chen and Russell K.H. Ching -- |
| Title | What makes customers shop online? / |
| Statement of responsibility | Na Li and Ping Zhang -- |
| Title | Toward achieving customer satisfaction in online grocery shopping : lessons learned from Australian and Swiss cases / |
| Statement of responsibility | Sherah Kurnia and Petra Schubert. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations |
| General subdivision | Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Electronic commerce. |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Relations avec la clientèle |
| General subdivision | Gestion. |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Commerce électronique. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations |
| General subdivision | Management. |
| Source of heading or term | fast |
| -- | (OCoLC)fst00885539 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Electronic commerce. |
| Source of heading or term | fast |
| -- | (OCoLC)fst00906906 |
| 650 07 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Betriebliches Informationssystem. |
| Source of heading or term | swd |
| 650 07 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Electronic Commerce. |
| Source of heading or term | swd |
| 650 07 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Kundenmanagement. |
| Source of heading or term | swd |
| 655 #7 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Aufsatzsammlung. |
| Source of term | swd |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fjermestad, Jerry. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Romano, Nicholas C. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Advances in management information systems ; |
| Volume number/sequential designation | v. 3. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | copycat |
| d | 2 |
| e | ncip |
| f | 20 |
| g | y-gencatlg |
| 925 0# - | |
| -- | acquire |
| -- | 2 shelf copies |
| -- | policy default |
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