000 -LEADER |
fixed length control field |
01075cam a22002774a 4500 |
001 - CONTROL NUMBER |
control field |
11920864 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20120703114516.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
000224s2001 nyuab b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
00026733 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
007231267X (acidfree paper) |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
DLC |
042 ## - AUTHENTICATION CODE |
Authentication code |
pcc |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HD9980.5 |
Item number |
.F549 2001 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658 |
Edition number |
21 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Fitzsimmons, James A. |
245 10 - TITLE STATEMENT |
Title |
Service management : |
Remainder of title |
operations, strategy, and information technology / |
Statement of responsibility, etc |
James A. Fitzsimmons, Mona J. Fitzsimmons. |
250 ## - EDITION STATEMENT |
Edition statement |
3rd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
New York : |
Name of publisher, distributor, etc |
McGraw-Hill, |
Date of publication, distribution, etc |
c2001 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xxvi, 646 p. : |
Other physical details |
ill., map ; |
Dimensions |
27 cm. + |
Accompanying material |
1 computer laser optical disc (4 3/4 in.). |
538 ## - SYSTEM DETAILS NOTE |
System details note |
System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references and indexes. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Service industries |
General subdivision |
Management. |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Fitzsimmons, Mona J. |
925 0# - |
-- |
acquire |
-- |
2 shelf copies |
-- |
policy default |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
Books |