Green, Jack A.
Call centers : technology & techniques / Jack A. Green. - [Mason, OH] : Thomson South-Western, c2003. - xii, 276 p. ; 26 cm. + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references (p. 270) and index.
0538726865 (pbk.)
2003275064
Call centers.
Telephone etiquette.
HE8788 / .G74 2003
Call centers : technology & techniques / Jack A. Green. - [Mason, OH] : Thomson South-Western, c2003. - xii, 276 p. ; 26 cm. + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references (p. 270) and index.
0538726865 (pbk.)
2003275064
Call centers.
Telephone etiquette.
HE8788 / .G74 2003