Mallory, Richard
Quality standards for highly effective government / Richard Mallory. - Second Edition. - pages cm
Includes bibliographical references and index.
Introduction: Transforming government -- 1) The problem and why auditable standards are a solution -- 2) Quality as a backbone -- 3) The process management standard and the unifying theory of work -- 4) Using the process management standard -- 5) Structured system management -- 6) Using the structured systems management standard -- 7) Aligned leadership objectives -- 8) Auditable standards as a catalyst for the future -- 9) Four necessary strategies -- 10) Necessary culture and values.
9781138482395 (Hardback : acidfree paper)
2017057624
Government productivity--Standards--United States.
Administrative agencies--Management--Evaluation.--United States
Administrative agencies--Quality control.--United States
Organizational change--United States.
JK468.P75 / M34 2018
352.357 / MAQ
Quality standards for highly effective government / Richard Mallory. - Second Edition. - pages cm
Includes bibliographical references and index.
Introduction: Transforming government -- 1) The problem and why auditable standards are a solution -- 2) Quality as a backbone -- 3) The process management standard and the unifying theory of work -- 4) Using the process management standard -- 5) Structured system management -- 6) Using the structured systems management standard -- 7) Aligned leadership objectives -- 8) Auditable standards as a catalyst for the future -- 9) Four necessary strategies -- 10) Necessary culture and values.
9781138482395 (Hardback : acidfree paper)
2017057624
Government productivity--Standards--United States.
Administrative agencies--Management--Evaluation.--United States
Administrative agencies--Quality control.--United States
Organizational change--United States.
JK468.P75 / M34 2018
352.357 / MAQ