Customer service in libraries : best practices /
edited by Charles Harmon, Michael Messina.
- x, 108 pages : illustrations ; 23 cm
Includes bibliographical references and index.
Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson.
9780810887480 (pbk.)
2012044861
Library Science........Public services (Libraries)--United States.
Customer services--United States.
Z711 / .C88 2013
025.50973 / CUS
Includes bibliographical references and index.
Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson.
9780810887480 (pbk.)
2012044861
Library Science........Public services (Libraries)--United States.
Customer services--United States.
Z711 / .C88 2013
025.50973 / CUS