Summers, Donna C. S.
Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers. - 2nd ed. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009. - xiv, 574 p. : ill. ; 24 cm.
Includes bibliographical references (p. 555-564) and index.
9780135005101 0135005108
2008001026
Total quality management.
Quality control.
Organizational effectiveness.
HD62.15 / .S85 2009
658.4013 / SUQ
Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers. - 2nd ed. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009. - xiv, 574 p. : ill. ; 24 cm.
Includes bibliographical references (p. 555-564) and index.
9780135005101 0135005108
2008001026
Total quality management.
Quality control.
Organizational effectiveness.
HD62.15 / .S85 2009
658.4013 / SUQ