Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York : McGraw-Hill, c2001
Accompanying Material Of Service Management
007118115-D
00026733
CD ; Service industries--Management.
CD705
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York : McGraw-Hill, c2001
Accompanying Material Of Service Management
007118115-D
00026733
CD ; Service industries--Management.
CD705