Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill/Irwin, 2006. - Irwin/McGraw-Hill series in operations and decision sciences. .
Accompanied Material Of Service Management
007124440-D (CD-ROM)
2004055202
CD ; Service industries--Management.
CD464
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill/Irwin, 2006. - Irwin/McGraw-Hill series in operations and decision sciences. .
Accompanied Material Of Service Management
007124440-D (CD-ROM)
2004055202
CD ; Service industries--Management.
CD464