Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 4th ed. - Boston, Mass. : McGraw-Hill/Irwin, c2004.
Accompanied Material Of Service Material
0072823739 (alk. paper) text, part of 0072868201
2003043003
CD ; Service industries--Management.
CD393
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 4th ed. - Boston, Mass. : McGraw-Hill/Irwin, c2004.
Accompanied Material Of Service Material
0072823739 (alk. paper) text, part of 0072868201
2003043003
CD ; Service industries--Management.
CD393