Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 4th ed. - Boston, Mass. : McGraw-Hill/Irwin, c2004.
Accompanied Material Of Operation Strategy & Information Technology
0072823739 (alk. paper) text, part of 0072868201 0072957867 (CD-ROM)
2003043003
CD ;Service industries--Management.
CD392
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 4th ed. - Boston, Mass. : McGraw-Hill/Irwin, c2004.
Accompanied Material Of Operation Strategy & Information Technology
0072823739 (alk. paper) text, part of 0072868201 0072957867 (CD-ROM)
2003043003
CD ;Service industries--Management.
CD392