Cooper, Ken, 1948-

Effective competency modeling & reporting : a step-by-step guide for improving individual & organizational performance / Effective competency modeling and reporting Kenneth Carlton Cooper. - New York : AMACOM, c2000. - xxiii, 353 p. : ill. ; 28 cm. + 1 computer optical disc (4 3/4 in.)

Includes bibliographical references (p. 339-341) and index.


System requirements for accompanyng disc: Windows 95/98 and Windows NT 4.0.

0814405487

00027350


Organizational effectiveness.
Total quality management.

HD58.9 / .C665 2000

658.4/013