Wazir Agha Library, UOS catalog

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Customer service excellence: trends and strategies/ edited by S. B. Nageswara Rao & C. Madhavi - New Delhi: Kahishka publishers; c2004. - xiv, 477 p. : ill. ; 20cm.

Includes index.

ISBN: 9788173916977

Subjects--Topical Terms:
general management

Dewey Class. No.: 658.812 / NAC

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