Metters, Richard, 1960-
Successful service operations management / Service operations management Richard Metters, Kathryn King-Metters, Madeleine Pullman. - Mason, OH : South-Western, c2003. - xix, 374 p. : ill. ; 26 cm.
Includes bibliographical references and index.
0324135564
2002073424
Customer services--Management.
Customer services--Management--Case studies.
HF5415.5 / .M48 2003
658.8/12
Successful service operations management / Service operations management Richard Metters, Kathryn King-Metters, Madeleine Pullman. - Mason, OH : South-Western, c2003. - xix, 374 p. : ill. ; 26 cm.
Includes bibliographical references and index.
0324135564
2002073424
Customer services--Management.
Customer services--Management--Case studies.
HF5415.5 / .M48 2003
658.8/12