Tiwana, Amrit, 1974-
The essential guide to knowledge management : e-business and CRM applications / Guide to knowledge management : e-business and CRM applications E-business and CRM applications Amrit Tiwana. - Upper Saddle River, NJ : Prentice Hall PTR, c2001. - xxiv, 315 p. : ill. ; 24 cm. - Essential guide series . - Essential guide series (Prentice-Hall, inc.) .
Includes bibliographical references (p. 303-309) and index.
0130320005
00050189
Knowledge management.
Electronic commerce.
Customer relations.
HD30.2 / .T498 2001
658.4/038
The essential guide to knowledge management : e-business and CRM applications / Guide to knowledge management : e-business and CRM applications E-business and CRM applications Amrit Tiwana. - Upper Saddle River, NJ : Prentice Hall PTR, c2001. - xxiv, 315 p. : ill. ; 24 cm. - Essential guide series . - Essential guide series (Prentice-Hall, inc.) .
Includes bibliographical references (p. 303-309) and index.
0130320005
00050189
Knowledge management.
Electronic commerce.
Customer relations.
HD30.2 / .T498 2001
658.4/038